Episode 57 - Caroline Winwood, Global Director Retention and Owner Experience -VP Of Customer Experience, CX transformation Consumer Goods, Manufacturing, Pepsi, Dyson

In this episode of The Impact Room, Michelle Ansell joins Caroline Winwood, a seasoned Global Director/VP of Customer Experience. Caroline has worked with top consumer brands including Dyson and Pepsi, and led major transformation programmes in sales, customer service, e-commerce, and digital experience. She shares invaluable insights on designing customer experiences that drive both operational and commercial success Quote from Caroline: "Transformation programmes thrive when customer outcomes, operational design, and processes align from the start. Without this, efforts often unravel before they can deliver meaningful results." If you would prefer to watch this episode you can do that here.  The Impact Room, Where exceptional, diverse and impactful leadership and wisdom is shared...