Episode 59: Elevating the Human Experience at Work

Sue Bethanis hosts Amelia Dunlop, Chief Experience Officer at Deloitte Digital and leader of the US Customer Strategy and Applied Design practice for Deloitte Consulting LLP. Amelia helps companies develop winning strategies that combine innovation, creativity, and digital strategy. She received Consulting Magazine’s 2020 Top Women in Technology Award for Excellence in Innovation. Amelia leads a team of problem solvers who use human-centered design and customer insights strategy to help businesses shift their focus from the customer experience to the human experience. As marketers, she says we have an opportunity to create more human experiences—earning long-term loyalty and trust in the process. Amelia loves helping clients tackle their toughest problems and build organizational momentum to turn the future they imagine into a reality. Author of the new book Elevating the Human Experience: Three Paths to Love and Worth at Work, Amelia writes and speaks regularly about human experience, creativity, and customer strategy. Sue and Amelia discuss: Why love and worth at work? (There’s data…) How Hybrid is making this harder? Or is it? The “three paths” and practical tips from each.