Episode 59: How to Lose a Customer in 5 Easy Ways

Send us Fan MailClient retention is shockingly easy, it's also spectacularly easy to shed clients like my dogs shed hair with some simple wrong moves.I got married last week and I had first hand experience of being on the receiving end of crap customer service. Frustration aside, it was a brilliant learning for me as a small business owner and because sharing is caring, I spill all in this episode.This episode was recorded before the wedding, so to give you an update; the wedding was lovely, but the less than lovely communication did continue.....I don't think my experience is unique and I'd love to hear your wedding stories (good and bad) so please hop over to Instagram @emmaobriencoach and pop me a DM to share. If you’re done playing small and ready to lead yourself — you’re in the right place.I’m Emma O’Brien — Martha Beck trained and certified life coach, HeartMath practitioner, and shamanic healer helping high-achieving women stop second-guessing themselves and finally trust their own voice.Through nervous system re-calibration, strategic coaching, and deep energetic work, I help you move from self-doubt to self-trust so you can create a life you actually want to be in — no external approval required.🌀 Want to work together? Explore the 6-week Nervous System Reset, 1:1 coaching, or Shamanic Soul Retrieval sessions here: emmaobriencoach.comQuestions or ready to chat? DM me on Instagram @emmaobriencoach or book a free connection call HERE.