Episode 6: Ep 6: From Customer Service to IT Support Lead? Here's Exactly How She Did It - Khanyisa Ngamlana

In this episode of the 3Sixty Careers Podcast, we sit down with Khanyisa Ngamlana, an IT Service Desk Access Lead, to unpack one of the most underrated careers in tech — IT Support.Her journey is anything but traditional. From customer service, teaching, and retail… to working in IT without initially planning it — Khanyisa shares how she found her path, built her skills, and grew into a leadership role in tech.We break down:• What IT support and service desk roles actually involve • The skills you need to get started (even without a tech degree) • How to transition into IT from a non-technical background • Why certifications alone are NOT enough • The truth about hiring, internships, and experience in South Africa • How she balances a corporate career with business, music, and writing If you're trying to break into tech in South Africa, or you're feeling stuck in your career — this conversation will open your eyes.Find Khanyisa's Music, Book, and Products Below:Musichttps://open.spotify.com/artist/335g7dDo9Hf7YA85Xcn8hR?si=nSw5JJlLSriPqzgGr3hxzAhttps://youtube.com/channel/UC1SLnqih2wZ-KzWrFV-PavA?si=bXPqdiFquBFwMqNUhttps://music.apple.com/us/album/andinamali-single/1857876257https://share.google/8dMK2KsP5aRdAXZcLCkenzies Boutiquehttps://www.instagram.com/ckenzies_boutique1?igsh=MTY2ZHdoOGh3MnZzNg==Untold : A story of resilience - Bookhttps://share.google/3avG6qKQUEgiKbUlc