Episode #6: I chat Mark Angus: Outsource & BPO to Africa : A Continental Objective

In this episode, I chat with Mark Angus, CEO of GBS World, as we look back on over two decades of the growth of the South African BPO sector and into what appears to be a flourishing future for the industry. Mark also shares his views on the overall growth of the greater African BPO/GBS industry and his insights based on GBS World's up-to-the-minute research covering 26 African countries. (Free copies of the abridged version of this valuable report (Values at $297) for listeners of Rod's For more information about the African GBS Market Report and how to get your FREE copy (Worth $297) of the abridged version, please email me at [email protected] and also visit https://gbs.world/ ------------------------------------------------------------------------------ Mark Angus is the CEO, Researcher & Strategist of Genesis Global Business Services a global-to-local research, consulting and strategy firm. Mark is also the Founding Partner of The World Source Marketplace for Global Business Services (GBS.World) a global marketplace that enables business buyers to select, setup and supervise outsourced business process services with suppliers in offshore/nearshore locations, backed by the latest research and analytics. - Founding Partner of The World Source Marketplace for Global Business Services (https://gbs.world). - CEO, Researcher & Strategist of Genesis Global Business Services Over 27 years experience providing global research, advisory and thought leadership services. This includes business, trade and investment research, market intelligence, industry research, commissioned qualitative and quantitative surveys, benchmarking and profiling surveys that provide forward-looking, strategically-relevant insights for buyers and sellers of global business services (GBS). My research and advisory expertise spans digital-and IT-enabled services, business process outsourcing (BPO), business process services (BPS), finance & accounting (F&A), human resource outsourcing (HRO), procurement services, legal services, learning services outsourcing (LSO), digital and IT outsourcing (ITO), employee experience (EX), customer experience (CX) and broader human experience (HX). Contact Details: [email protected] https://gbs.world/ https://genesisgbs.com/