Episode 6 - KPI Deep Dive

Episode 6 of the Owner Occupied podcast with Peter Lohmann and Russell Lowery.  In this episode we discuss: (00:00) Intro. KPI = Key Performance Indicator (02:34) KPIs & how we use them in our business (04:54) How to improve growth using KPIs (08:03) Property management top 5 KPIs / L10 scorecard (12:12) Creating a culture of accountability to the KPIs (14:40) How to benchmark your KPIs & select targets (20:37) Departmental KPIs (25:13) Closing ratio & hiring a salesperson (BDM) (28:57) Property management has no accounts receivable (30:22) Net Promoter Score (NPS) (32:39) EOS Implementers & cost --- Russell Lowery is a political puzzle solver. He runs a California based public affairs company highviewstrat.com. You can also connect with him on Twitter: twitter.com/russelllowery10 Learn more about Peter & how to connect with him here: peterlohmann.com RL Property Management manages Columbus area rental properties: rlpmg.com