Episode 6: Richard Dalton on Smarter Teams, Feedback, Seamless Design, and Visionary Leadership

In this episode of That Pivotal Moment of Change, Richard Dalton, Head of Design for Consumer at Verizon, reflects on the twists and turns that shaped his remarkable career. From navigating career pivots to embracing leadership lessons, Richard shares how surrounding himself with smarter people, rethinking feedback, and designing for end-to-end customer experiences have driven his success. Packed with actionable insights on growth, innovation, and resilience, this episode is a must-listen for anyone seeking inspiration from life’s pivotal moments.