Episode 60: Lessons Learned in Implementing Community Management Metrics

Hello and welcome to CHAOSScast Community podcast, where we share use cases and experiences with measuring open source community health. Elevating conversations about metrics, analytics, and software from the Community Health Analytics Open Source Software, or short CHAOSS Project, to wherever you like to listen. Venia is super excited about this episode because you may know our guests from around the community. Today, we have Brian Oblinger, Senior Vice President of New Products at Commsor, and Lori Goldman, Community Manager at ForgeRock. Our conversations touch on how Brian and Lori found themselves in community and their experiences with measuring community health over the years. We also learn about some start-ups in the community, what CMX has done in the community, where the community is going in a post 2022 world, and some projects Lori and Brian are working on. Download this episode now to find out much more, and don’t forget to subscribe for free to this podcast on your favorite podcast app and share this podcast with your friends and colleagues! [00:01:11] Brian and Lori share their stories on how they found themselves in community and measuring community health. [00:04:58] We hear about some start-ups such as Commsor, Orbit, and Common Room. [00:06:24] Lori and Brian talk about their experiences with measuring community health over the years. [00:10:26] Venia wonders how we’re supposed to bring businesses back into the discussion about measurement marketing, and Brian explains it’s about understanding who you’re talking to and understanding their language and Lori mentions monetizing it. [00:13:05] Lori speaks about the conversation about metrics and the wrapping in of community and CMX. [00:18:08] Venia explains her take on managing metrics, and Lori and Brian share some thoughts. [00:20:06] We find out how this community measurement is going to look like in a post-2022, post pandemic, and the problems that need to be solved. [00:24:23] Lori brings up the interconnection between community and developer relations and how do we work best with that function since it’s so important, and Brian and Venia share their thoughts. [00:27:56] Find out what Lori and Brian are doing as far as projects in the next six months to a year with community metrics. Value Adds (Picks) of the week: [00:31:12] Brian’s picks are a meeting series built by Tiffany Oda and Cassie Mayes called Community OPServations and subscribing to MasterClass. [00:32:29] Lori’s picks are Duolingo to learn Spanish and to start a personal podcast. [00:34:08] Venia’s pick is an information diet campaign she put together. Panelist: Venia Logan Guests: Brian Oblinger Lori Goldman Sponsor: SustainOSS Links: CHAOSS CHAOSS Project Twitter CHAOSScast Podcast [email protected] Ford Foundation Venia Logan Twitter Brian Oblinger Website Brian Oblinger Twitter Brian Oblinger LinkedIn Lori Goldman LinkedIn ForgeRock Commsor Orbit Common Room CMX Summit 2022 Community OPServations MasterClass Duolingo The Information Diet: A Case for Conscious Consumption by Clay A. Johnson How to go on an information diet by Anne-Laure Le Cunff (Ness Labs) Special Guests: Brian Oblinger and Lori Goldman.