Episode 60: The KPI Trap: Shifting from Goal Setting to Puzzle Solving | Radhika Dutt

Are your KPIs hiding your business's "sins"? In this episode of Leadership in Quarters, Josh Seldin sits down with author and entrepreneur Radhika Dutt to dismantle the "old school" approach to management. Radhika explains why our current obsession with KPIs and OKRs is actually a relic of the 1940s assembly line—and why it's failing in today's complex, tech-driven world. Radhika introduces the OHLA Framework, a "puzzle-solving" mindset that replaces rigid targets with curiosity and experimentation. If you've ever felt that your team is operating under a "no gap, no yap" mentality—hiding deep-seated problems because they are technically hitting their numbers—this episode will show you how to flip the script and drive true high-performance. In this episode, you'll learn: ✅ The 1940s Management Crisis: Why we are still using assembly-line logic for modern knowledge work. ✅ "No Gap, No Yap": How to break the culture of complacency where "green" dashboards hide "red" realities. ✅ The OHLA Framework: A step-by-step guide to Objectives, Hypothesis, Learnings, and Adaptations. ✅ Goals vs. Puzzles: How a simple shift in language can ignite team curiosity and ownership. ✅ The Trust Paradox: How to delegate effectively by using "puzzles" as a scaffolding for different skill levels. ✅ Performance Development: Moving away from "quantifying" people as numbers and toward "developing" their intuition. Connect with Radhika Dutt: LinkedIn: https://www.linkedin.com/in/radhika-dutt/ Speaker Reel: https://youtu.be/DS9YDb7Ffq8?si=lbZDLQTr2qgSBK4p Her Website: https://rdutt.com/ And check out her book: https://www.radicalproduct.com/ ️ Download the Free OHLA Toolkit: https://www.radicalproduct.com/toolkit/#OHLToolkit Contact Josh: [email protected] Follow Leadership in Quarters: Instagram, YouTube & TikTok @leadinquarters Don't forget to LIKE, SUBSCRIBE, and hit the notification bell to stay ahead of the curve in leadership strategy! Artwork by: Adam Powell Music by https://www.bensound.com License code: EOVRL7UXCBA7CRO4 Artist: : Benjamin Tissot #LeadershipInQuarters #RadhikaDutt #OHLAFramework #KPIs #OKRs #BusinessStrategy #LeadershipDevelopment #WorkplaceCulture #ContinuousImprovement #InnovationMindset