Episode 61 - Lessons on the ADA Interactive Process from Bill Murray and the Movie "What About Bob"

In a comedically poignant moment in the 1991 movie "What About Bob," Bill Murray painstakingly recites the list of all of his (real and perceived) ailments. While the scene is hyperbolic and laugh-out-loud funny, it provides a situation which organizations and leaders find themselves in all the time. Disclosures require action. Is your organization ready? Are you leaders prepared? Do we all understand our responsibilities under the Americans With Disabilities Act? For organizations, one of the most critical and often misunderstood obligations is the interactive process under the ADA. When an employee discloses a mental health or physical condition — whether formally or informally — the ADA requires employers to engage in a good-faith, interactive dialogue to identify reasonable accommodations. This isn't a box-checking exercise. It's a collaborative conversation and requires an individualized assessment. It must be taken seriously every single time. But here's the part that often gets overlooked: the interactive process can only begin if disclosures are recognized and reported. That's where leadership comes in. Managers, supervisors, and team leads are frequently the first people an employee turns to when they're struggling. A passing comment about severe migraines, a request for schedule flexibility due to medical appointments, or a mention of difficulty concentrating because of depression — these can all constitute disclosures under the ADA, even if the employee never uses the word "accommodation" or "disability." Organizations that train their leaders to recognize disclosures, take them seriously, and engage meaningfully in the interactive process aren't just mitigating legal exposure — they're telling their people, "We see you, and we're committed to supporting you." As we close out Mental Health Awareness Month, it's worth pausing to reflect on what meaningful support for employees actually looks like — not just in May, but year-round. Let's carry the conversation forward. Invest in training. Empower your leaders. And make the interactive process what it's supposed to be: a bridge to keeping talented people thriving in the workplace. #MentalHealthAwarenessMonth #Leadership #HumanResources #MentalHealth #ADA @duane morris