Episode 63: Serving the Underserved: How your FI can Make a Difference

The Underserved. The Unbanked. These populations deserve access to the services banks and credit unions provide, and- for our communities to be truly successful- FIs need to step up. Joining me this week on CRMNEXT's Banking on Experience is Whitney Anderson-Harrell, Chief Community Development Officer at MSUFCU & President of the Desk Drawer Fund. And she offers a wealth of knowledge on this subject. Topics we covered include: Why Whitney is so passionate about this Defining what is meant by unbanked and underserved How a CU or bank can incorporate DEI more to ensure they're developing relationships and serving these communities What FIs should STOP doing today to better serve the unbanked How language (and language barriers) fit into this CSA Programs: helping establish a more stable financial future Stay in touch with Banking on Experience by listening on Apple Podcasts, Spotify, or our website. Listening on a desktop & can't see the links? Just search for Banking on Experience in your favorite podcast player.