Episode #64 - The Customer Communication Formula with Charlotte Purvis

In this episode of The Leadership and Learning Podcast, host Randy Goruk, has a conversation with accomplished customer service consultant, coach, trainer, speaker and customer service enthusiast, Charlotte Purvis. They discuss customer service and her new book 'The Customer Communication Formula – How to communicate with your customers and boost your customer service brand.' In this episode you will learn: How a young girl fascinated with customer service turned it into a life-long career. How to define excellent customer service and communication. The formula for ensuring best in class service for your internal and external customers. The importance of focusing on the customer, not the process. Customer service challenges leaders should pay attention during global crisis. Many practical and helpful insights into communicating effectively with customers.