EPISODE · Sep 26, 2010 · 28 MIN

Episode 65: Amazing Customer Experiences - Building Customer Loyalty

from Power to the Small Business | Branding / Marketing Plans & Ideas / Social Media / Customer Experience Design / Digital Marketing · host Jay Ehret

Customer experience expert and best-selling author Shep Hyken joins host Jay Ehret to discuss building amazing customer experiences through what Hyken calls "The Cult of Amazement." Topics Include: The 5 Phases of the Customer Customer Loyalty Creating "Moments of Magic" Being better-than-average The advantage of small business access Employee engagement Guest: Shep Hyken, Customer Experience Expert Complete show notes and links can be found at the official Power to the Small Business podcast website: Shep Hyken & The Cult of Customer Amazement

Episode metadata supplied by the publisher feed · Published Sep 26, 2010

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Episode 65: Amazing Customer Experiences - Building Customer Loyalty

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