Episode #65. Hearts, Minds, Wallets, and Watches: A Better Framework for Healthcare Innovation with Mike Higgins, Executive in Residence at the Health Management Academy

What if the secret to becoming a trusted advisor in healthcare isn’t expertise, but how well you listen, serve, and show up? In this episode, Mike Higgins, Executive in Residence at the Health Management Academy and an advisor to several other healthcare companies, connects his leadership style to early lessons in empathy and service from his family’s funeral business, which carried into his career at The Advisory Board Company and beyond. He explains that true strategic partnerships in healthcare are built on deep listening, transparency, and a shared commitment to solving complex problems, not just delivering solutions. He highlights AI as a transformative force but emphasizes that the industry is still in a learning and experimentation phase, guided by frameworks like hearts, minds, wallets, and watches. Across it all, Higgins reinforces that trust, gratitude, preparation, and making every interaction valuable are the foundations of lasting relationships. Tune in to hear how Mike Higgins defines true partnership in healthcare, and why service, trust, and preparation matter more than ever in an AI-driven world! Resources: Connect with and follow Mike Higgins on LinkedIn. Follow the Health Management Academy on LinkedIn and explore their website!