Episode 65: The Necessity of Omni-channel Nurturing

Nurture (verb): to care for and encourage the growth or development of. Sounds like something all good financial institutions should want to do for their customers and members, right? So, what's the best way to go about actually doing it? Ryan Zilker (CMO at Sound Credit Union) has some ideas. He joins us this week on CRMNEXT's Banking on Experience to share his top tips for leveraging omni-channel nurturing across interactions. Topics we covered include: Why Ryan's so passionate about it Sound CU and Digital: current, real-life examples of what they're doing What CUs should START doing today (hint: visibility comes up here) How to make sure you're actually nurturing members Ryan's controversial stance on video banking The most underutilized channels, from a marketing POV The role technology plays in all of this  Stay in touch with Banking on Experience by listening on Apple Podcasts, Spotify, or our website. Listening on a desktop & can't see the links? Just search for Banking on Experience in your favorite podcast player.