Episode 66 - Emotions are Indicators for Auto Repair Shop Owners

I am going to talk about emotions, plain and simple. We all have them. Although some of us have a hard time realizing it. I was brought up in a household where guys didn't have emotions. I was supposed to be the strong, silent type without showing emotions. So, what I want to talk to you about is the good, bad, and the ugly. Listen along as I go through emotions and how I look at them.