Episode 67: RIP Command-and-Control Leadership

Do as I say, not as I do. It's never been an effective policy, and it never will be. That the command-and-control leadership style held reign so long in the financial services industry is surprising, but one thing is crystal clear now: it's officially worn out its welcome. Michelle Peterson, Chief Member Experience Officer at A+ Federal Credit Union joins me this week on CRMNEXT's Banking on Experience to lend her expert insight on the subject. Topics we covered include: How Michelle got started in the CU Industry Defining command-and-control leadership Why she's passionate about this topic The importance of culture, and why A+ is the place for Michelle Command-and-control vs. our expert's leadership style Adoption of more agile leadership Region-to-region CUs: cultural differences and similarities If you currently practice command-and-control leadership: first steps to change Stay in touch with Banking on Experience by listening on Apple Podcasts, Spotify, or our website. Listening on a desktop & can't see the links? Just search for Banking on Experience in your favorite podcast player.