Episode 69: Bad News Quickly, Good News Slowly

What this episode covers

Erick and Rich discuss the gap between how much business leaders want AI solutions and how unsatisfied they are with the solutions they’re getting, and why most MSPs should have at least one tech doing nothing but Level 1 help desk work. Then they’re joined by Xavier Gonzalez, chief communications officer at Kaseya, for a look at what communications professionals do and why MSPs need one. And finally, one last thing: 7-Eleven’s April Fool’s mystery donut, and why we’re all still waiting for it. Discussed in this episode:Logicalis 2025 CIO Report: CIOs under pressure to deliver a return on innovation“It May Seem Like a Prank, but It’s No Joke!” 7-Eleven Teases Strange New Donut With Mysterious FillingKaseya Connect 2025 website. Use code “MSPChat20” for 20% off on admission.

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Frequently Asked Questions

How long is this episode of MSP Chat?

This episode is 1 hour and 12 minutes long.

When was this MSP Chat episode published?

This episode was published on April 7, 2025.

What is this episode about?

Erick and Rich discuss the gap between how much business leaders want AI solutions and how unsatisfied they are with the solutions they’re getting, and why most MSPs should have at least one tech doing nothing but Level 1 help desk work. Then...

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

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