Episode 7: Communication That Builds Trust in Maternity Care

In this episode of The MAMA Podcast, Heidi Eldridge (Founder & CEO of MAMA Academy) is joined by Roobin Jokhi to explore how communication can shape trust, safety, and experiences within maternity care. Drawing on their experience supporting families and healthcare professionals, they discuss the importance of compassionate conversations throughout pregnancy, birth, and the postnatal period, and how clear, empathetic communication can help families feel informed, respected, and empowered during some of life’s most vulnerable moments.Together, they explore the impact that trust and psychological safety can have on outcomes for both families and staff, the challenges professionals face in high-pressure environments, and why listening with empathy matters at every stage of the perinatal journey. This episode is part of The MAMA Podcast’s healthcare professional series, proudly sponsored by Fletchers Solicitors.