Episode 7: Developing Culture with Paul Whitehouse

What does a healthy culture look like in practice? In this episode of the Compliance Culture Podcast, Lucinda Carney is joined by Paul Whitehouse of PIW Consulting, who brings over 30 years of experience in UK financial services. Together, they unpack the link between conduct and culture, covering FCA expectations, practical ways to measure culture, the role of data, accountability under SMCR, and why psychological safety and leadership behaviour are critical to driving lasting change.Key TakeawaysConduct is culture in action, it reflects organisational values through daily behaviours, decisions, and the tone set by leadership.The FCA expects firms to evidence cultural health with measurable indicators, linking values and behaviours to regulatory standards.Combining qualitative and quantitative data, such as engagement scores and whistleblowing reports, helps identify conduct risks early and accurately.Psychological safety enables employees to raise concerns without fear, making it a key marker of cultural maturity and resilience.Accountability under SMCR, consistent leadership behaviour, and transparent decision-making underpin sustainable compliance and trust.Valuable ResourcesWhy Actus Oversight? Stay ahead of FCA Consumer Duty with Actus Oversight. The smart solution for regulated firms. Our platform delivers real-time dashboards, key compliance tracking metrics, and automatic ownership, giving you complete visibility and control with ease. ✅ Simplify Consumer Duty compliance ✅ Ensure accountability with automated ownership ✅ Gain actionable analytics through real-time data 🔍 Learn more about Actus Oversight here: Discover Actus OversightFind the perfect solution tailored to for your organisation. Why not take a look at our purpose-built compliance tools specially designed for financial services and get the answers you've been searching for: Click here to BrowseAbout Actus SoftwareActus helps HR and business leaders drive performance and engagement through flexible HR software and expert resources.🌐 Discover Actus Software: https://actus.co.uk/Follow Lucinda Carney on LinkedIn for more compliance and leadership insights. About The Guest, Paul WhitehousePaul Whitehouse is a Solicitor and Financial Services Regulatory Adviser with over 30 years of experience in UK financial services. As Managing Director of PIW Consulting, he specialises in assessing the suitability and effectiveness of governance, systems, controls, and strategy. Paul is widely recognised for his expertise in business culture and compliance, helping firms translate regulatory expectations into practical, sustainable change. His deep understanding of conduct risk and cultural measurement makes him a trusted voice on how leadership behaviour and accountability shape compliance outcomes.Contact PaulLinkedIn: https://www.linkedin.com/in/paul-whitehouse-91628a83/Create Solutions: https://www.piwconsulting.com/About The Host, Lucinda CarneyLucinda Carney is a Chartered...