Episode 7 - Jeff Sheehan, Customer Experience Management Consultant and Author

Holly Beeston from Douglas Jackson Recruitment welcomes Jeff Sheehan, Customer Experience Management Consultant and Author to The Impact Room. Jeff talks about the challenges and opportunities facing customer experience at this time. Jeff Sheehan is a Customer Experience Consultant with experience across both the US and UK markets, with experience gained with organisations including Apple and Motorola. Jeff shares his thoughts on how best to align CX strategy and teams to deliver brand promises. Jeff talks about a misuse of NPS, improving customer experience, aligning with your brand promises, the ease of doing business or net easy. Brands who have not read the tone of the customer. Watch the video here.  The Impact Room -Where exceptional, diverse and impactful leadership and wisdom is shared...From Douglas Jackson