Episode 7: New York City 311 Call Center Celebrates Twenty Years with 524 million Calls and More.

A Conversation with Joe Morrisroe, Deputy Commissioner and Executive Director, NYC311, Office of Technology and Innovation - City of New York. New York City Mayor Eric Adams recently celebrated the 20th anniversary of the launch of New York City's 311 service, the platform that provides New Yorkers seeking information and assistance from the city agencies direct answers and support to their needs. Since it launched in March 2003, 311 has received more than 525 million contacts — through phone calls, texts, social media posts, website submissions, chat support, and a mobile app. Joe Morrisroe has provided the leadership and vision and is responsible for the growth and evolution of the 311 Center for nearly 17 years.