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Episode 7: Value-Driven Crisis Response episode artwork

Feb 3, 2017 28 min

Episode 7: Value-Driven Crisis Response

from The Black Box with Ken Jenkins Hosted by Ken Jenkins

In Episode 7 of The Black Box, Ken Jenkins is joined by Lee Taft, an expert in values-driven crisis response and the role of apology in prompting forgiveness in the wake of an adverse event. Ken & Lee discuss liability fears, apology, and airline standards and practices and also examine the delicate line companies walk when bridging legal and humanistic response to errors.

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Episode 7: Value-Driven Crisis Response

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This episode is 28 minutes long.

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This episode was published on February 3, 2017.

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