Episode 71: Don’t Buy Voldemort - MSP Chat

What this episode covers

Erick and Rich discuss why AI might be the spur MSPs need to take SaaS app management as seriously as they do device management, as well as why and how to avoid the dangers that come with letting too few clients account for too much revenue. Then they’re joined by Matt Lee, Pax8’s senior director of security and compliance, for a thought-provoking conversation about everything from the impact of agentic AI to why SMBs will soon have even better security than large businesses. And finally, one last thing: why children in the Japanese village of Kawara are collecting middle-aged man trading cards. Discussed in this episode:Will Shadow AI Make SaaS Management Mainstream?Cyber RISE home pageMiddle-Aged Man Trading Cards Go Viral in Rural Japan Town

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Frequently Asked Questions

How long is this episode of MSP Chat?

This episode is 1 hour and 6 minutes long.

When was this MSP Chat episode published?

This episode was published on April 18, 2025.

What is this episode about?

Erick and Rich discuss why AI might be the spur MSPs need to take SaaS app management as seriously as they do device management, as well as why and how to avoid the dangers that come with letting too few clients account for too much revenue. Then...

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

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