Episode 71 Hiring and Retention with Ace retailer Gina Schaefer

Join me as I discuss hiring and retention with Gina Schaefer of the 13-store Washington, DC ACE retailer "A Few Cool Hardware Stores" Despite chronic nationwide labor shortages and high turnover rates for retail employers, Gina continues to hire and retain employees. Gina's strategies, plus her efforts in employee training and development, has driven her turnover rate as low as 25% in some stores! Gina said all THE work, All you have to do is listen! (Sorry btw about the reduced audio quality. I'm not sure what happened there but I'll get right on that.)