Episode 71: The Words We Use Say a Lot

You’ve asked one of your direct reports to see you in your office. It’s about a recent mistake they’ve made and you want to provide some feedback and maybe a little coaching. They enter the room sheepishly and slump down in the chair opposite your desk.You don’t want to beat around the bush, so you ask, “What the heck happened with the Smith account?”They remain quiet and then softly reply, “I thought it was the right thing to do.”You are getting a little hotter now and shoot back, “Why would you think that is the right thing to do?”If you’ve been on either side of this conversation, you are not alone. We all have been either the give or receiver of what some people call “feedback”.Obviously, these are just the opening lines of a more crucial feedback conversation, but notice how this all started?It began with an accusatory question and continued in that same fashion.You can imagine this conversation did not get much better after this opening gambit.So what happened? And how can we do better when we seek answers and want to provide good feedback and coaching?Full transcript can be found here: https://jglenos.com/2021/08/03/the-words-we-use-say-a-lot/Learn more about Executive Coaching: jglenos.com or leadnsucceed.comSee most recent posts: #jglenos #leadnsucceed #executivecoaching #performancecoaching