Episode 73: Survival of the CU: Adapting Your Member Experience in a Changing World

from Banking on Experience powered by BUSINESSNEXT · host Emaan Abdelbaki

The world is a'changin' at a pace that's given most of us chronic whiplash. – And when it comes to your credit union's member experience, adapting quickly to meet today's needs can feel a touch daunting. Not to worry- Lauren Culp, Publisher & CEO of CUInsight (and "Right on the Money" Judge for the 2nd year in a row) is an expert in this area. And she sat down with me this week to share top tips, on CRMNEXT's Banking on Experience. Topics we covered include: Why Lauren is passionate about this Improving digital: how your CU can step up in this area Other ways technology can (and should) play a role Factoring in employees' working remotely Lauren's top 3 tips for creating a cohesive, seamless member experience And more Stay in touch with Banking on Experience by listening on Apple Podcasts, Spotify, or our website. Listening on a desktop & can't see the links? Just search for Banking on Experience in your favorite podcast player.

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This episode is 29 minutes long.

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This episode was published on September 13, 2021.

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