Episode 73: Survival of the CU: Adapting Your Member Experience in a Changing World

The world is a'changin' at a pace that's given most of us chronic whiplash. – And when it comes to your credit union's member experience, adapting quickly to meet today's needs can feel a touch daunting.  Not to worry- Lauren Culp, Publisher & CEO of CUInsight (and "Right on the Money" Judge for the 2nd year in a row) is an expert in this area. And she sat down with me this week to share top tips, on CRMNEXT's Banking on Experience.  Topics we covered include: Why Lauren is passionate about this Improving digital: how your CU can step up in this area Other ways technology can (and should) play a role  Factoring in employees' working remotely  Lauren's top 3 tips for creating a cohesive, seamless member experience And more Stay in touch with Banking on Experience by listening on Apple Podcasts, Spotify, or our website. Listening on a desktop & can't see the links? Just search for Banking on Experience in your favorite podcast player.