Episode 74: How To Improve Customer Experience With Monica Or

In this episode, we interviewed a customer (service) expert Monica Or. Monica shared with us why it's important to look at our customer experience in a different way, how we can improve it and how smaller hotels can surprise their guests by doing the...

An episode of the Redefine Hospitality Podcast podcast, hosted by Alexander Novicov, titled "Episode 74: How To Improve Customer Experience With Monica Or" was published on July 23, 2020 and runs 34 minutes.

July 23, 2020 ·34m · Redefine Hospitality Podcast

Summary

In this episode, we interviewed a customer (service) expert Monica Or. Monica shared with us why it's important to look at our customer experience in a different way, how we can improve it and how smaller hotels can surprise their guests by doing the unexpected.

Episode Description