Episode 74: How To Improve Customer Experience With Monica Or

from Redefine Hospitality Podcast · host Alexander Novicov

In this episode, we interviewed a customer (service) expert Monica Or. Monica shared with us why it's important to look at our customer experience in a different way, how we can improve it and how smaller hotels can surprise their guests by doing the unexpected.

Episode metadata supplied by the publisher feed · Published Jul 23, 2020

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Episode 74: How To Improve Customer Experience With Monica Or

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