Episode 74: How To Improve Customer Experience With Monica Or

from Redefine Hospitality Podcast · host Alexander Novicov

In this episode, we interviewed a customer (service) expert Monica Or. Monica shared with us why it's important to look at our customer experience in a different way, how we can improve it and how smaller hotels can surprise their guests by doing the unexpected.

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How long is this episode of Redefine Hospitality Podcast?

This episode is 34 minutes long.

When was this Redefine Hospitality Podcast episode published?

This episode was published on July 23, 2020.

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