Episode 75: Bryant and Hampden Keil- Multi-Unit Franchisees w/ Potbelly

In this episode of the Franchise QB Podcast, host Mike Halpern speaks with Bryant and Hampden Keil, multi-unit franchise owners of Potbelly. They discuss the journey of Potbelly from its founding to its current status as a leading fast-casual sandwich brand. The conversation covers the unique aspects of the Potbelly concept, the importance of customer experience, the supportive leadership team, and the benefits of being a franchisee. They also delve into the qualities sought in potential franchise owners and the investment required to open a new location, highlighting the brand's growth and future potential.Takeaways-Potbelly has a strong foundation for franchising.-The brand focuses on great food and customer experience.-Leadership at Potbelly is supportive and experienced.-Franchisees benefit from a well-structured support system.-Diverse backgrounds can lead to successful franchise ownership.-Potbelly's culture emphasizes treating customers well.-Expansion plans are robust with many new locations.-Investment costs vary based on location and build.-The Potbelly franchise model is designed for profitability and growth.Chapters00:00 Introduction01:40 The Potbelly Journey: From Founding to Franchising04:32 Understanding the Potbelly Concept and Menu07:47 The Potbelly Experience: Customer Engagement and Culture10:11 Leadership and Support in the Potbelly Franchise12:35 Expansion and Development of Potbelly Stores15:22 Franchisee Benefits and Support Systems17:45 Qualities of a Successful Potbelly Franchise Owner19:11 Investment and Costs of Opening a Potbelly21:56 Conclusionhttps://franchising.potbelly.com/Free Resource for Franchise QB Listeners:The Franchise QB Playbook will guide you through the process of finding your perfect franchise fit.  Free Franchise Doc:  👉https://www.franchiseqb.com/playbook#franchiseownership  #FranchiseOpportunities #OwnABusiness #FranchiseSuccess #FranchiseQBContact me and my team with any questions along the way.  www.calendly.com/franchiseguyMike Halpern, [email protected]