Episode 77 - Management Unfiltered | Empowering the Team: Lessons in Practice Management with Nycole Cooper

In this episode of Management Unfiltered, host Zach Shelley talks with Nycole Cooper, a practice manager with 25 years of experience in orthodontics. Nycole shares her journey from treatment coordinator to managing a large multi-location practice, highlighting the importance of building trust with doctors and maintaining integrity. They discuss the challenges of managing a growing team, effective communication, and empowering staff to tackle issues independently. The conversation also delves into scheduling complexities, strategic hiring, and the impact of workplace culture on employee retention, emphasizing the significance of leadership, team ownership, and financial management in fostering a successful practice environment.