Episode 8: Building Lives That Work with Michelle Roberts

In this season finale of Bank Shot, Chad Hoffman sitsdown with Michelle Roberts, President and CEO of Goodwill Industries serving Marion, Delaware, Union, Crawford, and Morrow counties. Together, they explore leadership, accountability, innovation, and the power of helping people discover their value.Michelle shares how Goodwill has evolved far beyond thethrift store most people recognize, becoming an organization focused on workforce development, digital skills, housing, coaching, and community impact. Along the way, she discusses why great leaders listen first, create space for innovation, and build cultures where people feel supported, measured, and empowered to grow.From transforming store managers into coaches to creatingsystems that help employees succeed, this conversation is packed with practical leadership insights for anyone building teams, developing talent, or working to make a difference in their community.