Episode 8: Change Success Metrics That Matter

In this episode of Change Bites, host Rafaa Mustafa unpacks what it takes to measure change success in ways that truly drive business impact. Whether you're rolling out a new platform, shifting behaviours, or embedding policy, the right success metrics can make or break your ability to demonstrate real results. 🎯 What you'll learn: • Why metrics matter (and how to talk to leaders about them) • The power of linking to strategic goals • Three key types of metrics to track • How to turn metrics into action-even after go-live • What to do when your data falls short It’s practical, clear, and full of real-world examples. 🎧 Tune in and sharpen your metrics game!