Episode 8: Delegation of Conflict: Why Ops Takes the Heat

Every workplace has that one person who gets called in when things get messy - spoiler alert, it’s Ops. In this episode, Mike and Christina break down the Delegation of Conflict - why every tough conversation, client meltdown, and internal dispute somehow lands in our laps. They dive into why Ops is always playing bad cop, how to stop being the go-to escalation point, and why most conflicts aren’t actually about the problem at hand. Also, Mike shares the story of an email that recently broke him, and Christina reminds us all why picking up the phone is still the best way to stop a disaster before it starts. If you’ve ever been thrown into a fire you didn’t start, this one’s for you.