Episode 8 - Guest Speaker Nick Somani, CEO of Kara Healthcare

In this episode: * How Nick bought his first care home for £1 – and turned it into a thriving success * The turnaround secrets behind Kara Healthcare’s growth and multiple national awards * Why people buy into people – and how empathy, training, and culture drive results * The three biggest growth opportunities for the care sector over the next five years: i. Technology with a human touch ii. Hospitality standards iii. Talent, culture, and leadership development * The importance of first impressions – and why empathy should always come first * How mapping the customer journey and combining brilliant standards with a strong culture creates excellence * Inside the Kara Training Academy – empowering teams with courage, confidence, and conviction * Why positivity, belief, and uplifting people are the ultimate performance drivers Key takeaways: * Empathy should run through every stage of the customer journey. Human connection and a personalised approach are critical for boosting occupancy. * "When you uplift people, you don’t just get better results - you create a culture where everyone believes in what’s possible”.