Episode 8 - Last-Mile Mastery in Food Delivery | Fast Deliveries, Rider Operations & Key Innovations

My name is Maninder Singh and I am a Supply Chain Professional with 10 years of experience in the Automotive, EPC, Manufacturing Services, and FMCG industries. Unveiling the Dynamics of Last Mile Delivery: In-depth Discussion with Mr Agam Garg - General Manager, Yango Delivery (UAE) 00:00 - Guest Introduction06:06 - Definition of "Last Mile Delivery"08:11 - "First mile to the hearts of the customers"08:43 - Significance of the Last Mile08:48 - Customer Experience 09:37 - Competitive Advantage 10:34 - Brand Image 10:56 - Big impact on cost (~30% of GMV)12:48 - How to optimize delivery time?13:19 - Demand Supply Planning 14:18 - Predictive Analysis16:00 - Density Increase (Restaurants, Demand, Couriers, etc.) 17:26 - Rider Experience 18:22 - Food preparation time & order pickup waiting time19:24 - Importance of correct delivery location21:33 - Why managing rider operations is critical for success?24:10 - Is it easy to onboard riders in highly populated countries like India or China?28:18 - Key innovations in the food delivery space34:30 - Is it commercially viable to achieve deliveries in 10 minutes?41:50 - How companies are changing customer buying behavior?45:32 - Skills required for a career & growth in the delivery spaceEmbark on a captivating exploration of Last Mile Delivery with our esteemed guest, Agam Garg, a visionary leader at the forefront of logistics and delivery innovations. Join us for an insightful journey into the world of Last Mile Delivery. Don't forget to like, share, and subscribe for more industry revelations!