Episode 82: Break-Fix of the Future

Episode 82 of the MSP Chat podcast, hosted by MSP Chat, titled "Episode 82: Break-Fix of the Future" was published on July 18, 2025 and runs 53 minutes.

July 18, 2025 ·53m · MSP Chat

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Summary

Wondering about the future of managed services? Erick and Rich (who’s back after a multi-week absence) explain why new research from Barracuda suggests offering consultative security and AI services to midsize businesses is a big part of the answer. Then they share three specific tips for cross-selling and upselling services like that to your existing client base, before getting a big-picture perspective on AI, security, and more from Mike DePalma, vice president of business development at OpenText. And finally, one last thing: laboratory proof that when it isn’t furiously hallucinating, AI can successfully complete gallbladder surgery all by itself. Discussed in this episode:73% of Organizations With up to 2,000 Employees Rely on MSPs to Manage the Security Challenges of GrowthAI-Enabled Robot Performs Gallbladder Surgery

Episode Description

Wondering about the future of managed services? Erick and Rich (who’s back after a multi-week absence) explain why new research from Barracuda suggests offering consultative security and AI services to midsize businesses is a big part of the answer. Then they share three specific tips for cross-selling and upselling services like that to your existing client base, before getting a big-picture perspective on AI, security, and more from Mike DePalma, vice president of business development at OpenText. And finally, one last thing: laboratory proof that when it isn’t furiously hallucinating, AI can successfully complete gallbladder surgery all by itself.

Discussed in this episode:
73% of Organizations With up to 2,000 Employees Rely on MSPs to Manage the Security Challenges of Growth
AI-Enabled Robot Performs Gallbladder Surgery

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