Episode 82: Break-Fix of the Future - MSP Chat

What this episode covers

Wondering about the future of managed services? Erick and Rich (who’s back after a multi-week absence) explain why new research from Barracuda suggests offering consultative security and AI services to midsize businesses is a big part of the answer. Then they share three specific tips for cross-selling and upselling services like that to your existing client base, before getting a big-picture perspective on AI, security, and more from Mike DePalma, vice president of business development at OpenText. And finally, one last thing: laboratory proof that when it isn’t furiously hallucinating, AI can successfully complete gallbladder surgery all by itself. Discussed in this episode:73% of Organizations With up to 2,000 Employees Rely on MSPs to Manage the Security Challenges of GrowthAI-Enabled Robot Performs Gallbladder Surgery

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Frequently Asked Questions

How long is this episode of MSP Chat?

This episode is 53 minutes long.

When was this MSP Chat episode published?

This episode was published on July 18, 2025.

What is this episode about?

Wondering about the future of managed services? Erick and Rich (who’s back after a multi-week absence) explain why new research from Barracuda suggests offering consultative security and AI services to midsize businesses is a big part of the answer....

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

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