Episode #85: “Once patients find out about this…[Dr. Kate Tulenko and Dr. Paul DeChant]

…hopefully they will join us in this advocacy!” Dr. KateTulenko is a healthcare workforce expert, social entrepreneur, Presidential Advisory Council Member, and speaker. Dr. Paul DeChant is a speaker, coach, co-author of “Preventing Physician Burnout,” and leader of high-performing teams. In this episode, Paul and Kate share their individual perspectives on burnout versus moral injury, and why it matters. We discuss why “resiliency training” can be understandably offensive to physicians and other healthcare workers. The problem with burnout is the workplace, it’s not the worker. Kate and Paul discuss the need to redesign the workforce, so workers don’t burn out, and how this is poorly understood in most C-Suites. Hospital systems, healthcare leaders, and boards need to calculate the total cost of physician and healthcare worker burnout!We dive into the need to address corporate culture, and the importance of servant leadership. Examples and benefits of intentional workflow redesigns are shared, along with what happens when there is a failure to plan. Paul and Kate propose evidence-based ways to address physician burnout, what it will take to activate systems, and we include a shout-out to phlebotomists!Listen to this insightful discussion, and become inspired to take action!