Episode 85: Thinking Bigger

Erick and Rich discuss why LLMs, chatbots, and MCP could combine to revolutionize the way technicians interact with RMM, PSA, and other line-of-business systems, as well as how delivering business resilience rather mere uptime can be a ticket to...

Episode 85 of the MSP Chat podcast, hosted by MSP Chat, titled "Episode 85: Thinking Bigger" was published on August 8, 2025 and runs 64 minutes.

August 8, 2025 ·64m · MSP Chat

Summary

Erick and Rich discuss why LLMs, chatbots, and MCP could combine to revolutionize the way technicians interact with RMM, PSA, and other line-of-business systems, as well as how delivering business resilience rather mere uptime can be a ticket to sticky, profitable client relationships. Then they’re joined by Ryan Morris, who serves MSP Chat parent company Channel Mastered as chief channel program strategist, for an insightful expert look at why and how partner programs are changing in response to a newly complex channel ecosystem. And finally, one last thing we can summarize in three simple words: Radioactive. Wasp. Nest.  Discussed in this episode:Is Your Next Help Desk Tech Named Claude?Slide is Living in the MCP FutureRadioactive wasp nest found at site where US once made nuclear bombs

Episode Description