Episode #86. The Challenges and Triumphs of Transitioning to a New EMR System, with Pam Austin, Chief Information Officer at Ballad Health

Establishing a governance committee helps address AI's impact on healthcare by focusing on IT, compliance, and risk. In this episode, Pam Austin discusses Ballad Health's proactive approach to cybersecurity, including establishing a governance committee focused on AI, compliance, and risk. Pam highlights the importance of customer service and the new IT PMO process in handling the volume of IT requests. She also addresses the challenge of reducing shadow IT to maintain organizational security. She recounts her experience leading the transition to the Epic EMR system amidst the pandemic, demonstrating adaptability and strong leadership. Despite challenges, she met the go-live dates for Epic and clinic implementations.  Tune in and learn about the intersection of healthcare, IT, and leadership! For more information and ways to increase risk awareness and safety, visit us at www.censinet.com. Music by David Cosgrove an accomplished composer, musician, producer, and engineer. Listen to his latest project Del Piombo.