Episode 86: The enSaaSification of Everything

What this episode covers

Erick and Rich discuss early examples of how MSPs are re-tooling their workforce for the age of agentic AI as well as effective, empathetic techniques for addressing underperforming staff members. Then they’re joined by Chris Black, technical advisor at Xurrent, for a look at that company’s “right of observability” product strategy, and what it says about evolving MSP tool requirements as they grow and mature. And finally, one last thing: An opportunity for friends of a Danish zoo to show their support by feeding their pets to a lynx. Discussed in this episode:Building the Workforce of the AI FutureHow a “People Company” is Going AIThere’s No ServiceNow for MSPs. Xurrent Aims to Close That Gap.A zoo in Denmark asked patrons to donate their pets. Not as attractions, but for food

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How long is this episode of MSP Chat?

This episode is 1 hour and 0 minutes long.

When was this MSP Chat episode published?

This episode was published on August 15, 2025.

What is this episode about?

Erick and Rich discuss early examples of how MSPs are re-tooling their workforce for the age of agentic AI as well as effective, empathetic techniques for addressing underperforming staff members. Then they’re joined by Chris Black, technical...

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

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