Episode 88: Customer success strategies with Customer Solution Directors – Nick Goffi and Rick Isom

Guests: Rick Isom, Customer Solutions Director, WestNick Goffi, Customer Solutions Director, Southeast Team LeadHost: Akshi Mohla – Senior Business Development Specialist, SAP S/4HANA Solution Management and GTM At SAP, we provide the foundation for companies to become intelligent enterprises, enabling them to run better by growing more resilient, more profitable, and more sustainable. This requires visionary leaders who can ideate with customers on new and innovative solutions, to solve our customer’s most complex business problems. These leaders see the big picture and align the right people to right opportunities. The customer solutions director or CSD at SAP, does all that and more. Which is why, today, I am joined by the CSD Dynamic Duo: Rick Isom and Nick Goffi!Rick Isom is currently a Customer Solutions Director at SAP, where he has been since 2009. In this capacity, he acts as a trusted advisor providing consultations of digital and data solutions which enable companies to transform their business. Rick has spent over 20 years in consulting, sales and presales, selling and implementing Data Intelligence and Digital Business solutions. He lives in the San Francisco Bay Area occasionally working out of the Palo Alto and San Ramon offices.Nick Goffi is a passionate change agent and advocate for harnessing the use of technology to drive business transformation and value-based outcomes for all companies (early-stage startup to established Fortune 500). He currently leads SAP’s presales efforts in the Southeast region where he helps customers adopt a digital first strategy to address the challenges of conducting a modern-day global business.Prior to joining SAP, Nick was a presales leader for the world’s largest tax technology vendor and a consultant at Deloitte. He is an active California CPA and holds a Masters in Accounting and Taxation from the University of Southern California. He currently resides in Atlanta, GA with his wife and daughter.As always, my name Akshi Mohla, and you’re listening to SAP Experts Podcast. Open CSD positions in North America: South: https://jobs.sap.com/job/Atlanta-Customer-Solutions-Director-GA-30326/705905301/Mid-market, South: https://jobs.sap.com/job/Newtown-Square-Customer-Solutions-Director-Mid-Market%2C-South-PA-19073/708970901/Mid-market, Midwest: https://jobs.sap.com/job/Newtown-Square-Customer-Solutions-Director-Mid-Market%2C-Midwest-PA-19073/708970701/Calgary: https://jobs.sap.com/job/Calgary-Customer-Solutions-Director-AB-T2P-5E9/715222201/Financial Services, Toronto: https://jobs.sap.com/job/Toronto-Customer-Solutions-Director%2C-Financial-Services-ON-M5K-1B7/715242301/ For other roles: https://jobs.sap.com/ Follow Rick: LinkedIn: https://www.linkedin.com/in/rick-isom-86331a1/ Twitter: https://twitter.com/rickisom?lang=en Follow Nick: LinkedIn: https://www.linkedin.com/in/nicholasgoffi/ Twitter: https://twitter.com/ngoffi?lang=en Follow Akshi: LinkedIn: https://www.linkedin.com/in/akshimohla/ Polywork: https://www.polywork.com/akshi Please like, share and subscribe! Give us feedback or provide us your questions at [email protected].