Episode 88: From the Server Room to the Boardroom

from MSP Chat · host MSP Chat

Erick and Rich discuss the present-day opportunity for MSPs in cloud FinOps and the emerging need for AI FinOps, plus some proven advice for managing service desk capacity for maximum efficiency and minimum employee churn. Then Rich is joined by Kaseya CEO Rania Succar for an in-depth look at her thoughts on AI solutions for SMBs, MCP interfaces, community, culture, and more. And finally, one last thing: the munchies doom loop of eating THC-laden pizza at a pizzeria. Discussed in this episode:Kaseya Wants to Sell AI Through MSPs As Well As To ThemPizzeria mishap left at least 85 people intoxicated with THC after infused oil used for dough

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This episode was published on August 29, 2025.

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