Episode 89: Feature, Product, Platform

Erick and Rich talk about the growing need for virtual Chief AI Officers and what it means for an MSP to be one, plus tips on selling cybersecurity services without actually selling. Then they’re joined by Joel Abramson and Mark Scott of Top Down...

Episode 89 of the MSP Chat podcast, hosted by MSP Chat, titled "Episode 89: Feature, Product, Platform" was published on September 5, 2025 and runs 86 minutes.

September 5, 2025 ·86m · MSP Chat

Summary

Erick and Rich talk about the growing need for virtual Chief AI Officers and what it means for an MSP to be one, plus tips on selling cybersecurity services without actually selling. Then they’re joined by Joel Abramson and Mark Scott of Top Down Ventures for a venture capital investor’s take on today’s managed services market. And finally, one last thing: the gritty tale of a woman who spent three weeks digging in the dirt for an engagement ring diamond, and found one. Discussed in this episode:The Challenges to Ensuring Information Is Secure, Compliant and Ready for AI, a report by OpenText and Ponemon InstituteTop Down VenturesThe Top Down LinkedIn Newsletter<a...

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