Episode 9 - Marcy Jacobs, Executive Director of the Digital Service team at Veterans Affairs

Oct 25, 2018 | This episode features Marcy Jacobs, Executive Director of the Digital Service team at Veterans Affairs, and recent recipient of a Service to America Medal for Management Excellence for her and her team's work connecting vets to the benefits they deserve. Jacobs talks about her background in fine arts and psychology, her 15-year career in web design and how USDS actually came to her. After a two-hour coffee meeting and a breakfast at the White House with former U.S. CTO Todd Park, Jacobs is leading a team at VA changing the veteran digital experience.