Episode # 9 : Rinos Mautsa: A Pioneer in the CX and BPO Industry, and an Entrepreneurial Visionary

A journey begun with remarkable courage and determination, Rinos Mautsa's story is one of passion and vision. As a young Zimbabwean, freshly graduated, he set forth to earn a degree, an MBA, and most recently, a PhD, all within a span of 15 years. But his academic achievements only scratch the surface. Rinos' true impact lies in founding the Contact Centre Association of Zimbabwe (CCAZ), an initiative that has been the driving force behind the growth of Zimbabwe's contact center industry, now employing roughly 35,000 agents. With a sharp focus on the BPO sector, the CCAZ is poised for massive international expansion, placing Zimbabwe at the forefront of global business service outsourcing. Simultaneously, Rinos and his team have systematically developed the Chartered Institute of Customer Management (CICM). This organization is not merely a training body; it's a commitment to professionalizing the customer service sector. With a presence in 9 African countries and expansion planned later in 2023, The CICM symbolizes excellence in skills development and professional integrity. Beyond these accomplishments, Rinos has diversified his efforts, founding a successful contact center and business services technology company and a fast-growing construction and civil engineering firm. His influence stretches across industries, showcasing the power of vision, innovation and leadership. Lastly, his inspirational book, “The Will of Time,” has already resonated with over 20,000 readers. This literary success mirrors his journey - a testament to the extraordinary willpower that shapes both business and personal success. Contact Details: Email : [email protected] Linkedin : linkedin.com/in/rinos-mautsa-8b97b424 CCAZ: https://www.linkedin.com/company/contact-centre-association-of-zimbabwe-ccaz/ CICM: https://www.linkedin.com/company/chartered-institute-of-customer-management/ Tech 24: http://www.tech24group.com/ Pico Construction: https://piccoconstruction.com/