Episode 9: Tech Tools Every Glamping Business Should Be Using

The Glamping Business Round-Up Podcast with Vicki Jones & John Maddy 📧 Email the show: [email protected] this episode, Vicki and John dive into one of the most important (and often overlooked) parts of running a successful glamping business — technology.From the moment a guest discovers your site to the moment they check out, every step of their journey can be made smoother, clearer, and more profitable with the right tools. But with so many options out there, where do glamping owners actually start?This episode breaks it down simply and practically, sharing real-world insights that glamping hosts can apply immediately — whether you’re brand new, scaling up, or feeling stuck with clunky systems that no longer work.🌿 What We Cover in This Episode1. The Customer Journey: From Click to Check-OutVicki and John explore what the ideal customer journey looks like and where tech makes the biggest impact — including booking flows, online touchpoints, communication, and upsells.Highlights:How many “clicks to purchase” is too manyWhere guests commonly get lost or frustratedHow automation can elevate communication without losing the personal touchSimple tools for pre-arrival, on-site, and post-stay engagement2. Choosing the Right PMS (Property Management Software)From pen-and-paper beginnings to full digital automation, Vicki and John unpack what PMS actually is — and why it’s essential for modern glamping operators.What We Discuss:Calendar syncing (and why iCal ≠ API)Avoiding double bookingsThe PMS features glamping owners genuinely needIntegrations with Airbnb, Booking.com, Google Business Profile, Stripe and more3. Tech for Marketing & Guest EngagementTech isn’t just back-end — it’s also your most powerful marketing ally.Topics Covered:CRM tools and why they matter for loyaltyEmail marketing that encourages repeat guestsCRM Benefits for Glamping:Centralised guest dataAutomated reminders and upsellsPersonalised offersInsights into guest lifetime value💡 Key Takeaway“Tech isn’t about replacing the personal touch — it’s about freeing up your time so you can focus on creating amazing guest experiences.”Start small. Pick one tool that solves your biggest pain point and build from there.Thanks so much for listening. To find out more about how GITA can help you and your glamping business then visit www.gitauk.org or find us on the socials...Instagram - https://www.instagram.com/glampingassociationuk/Facebook - https://www.facebook.com/profile.php?id=61564207155053LinkedIn - https://www.linkedin.com/company/glamping-industry-trade-association-uk