Episode 9 - The Pre-Paid Problem

from Fixed Ops Focus Hosted by Steve Shaw & Dave Rogers

Dave Rogers & Steve Shaw expose the challenges of manufacturer warranty/prepaid maintenance—why it leads to retention issues, post-warranty defection, and lost revenue. Key insights: · Overcoming warranty limitations & loyalty risks · Winning prepaid language to affirm the customer's smart dealership buy · Why adding ONE extra item beyond OEM plans boosts loyalty & gross profit · Advisors: You're dealership-level, not manufacturer—loyalty goes to who signs the check! Essential for Service Managers, Advisors, Fixed Ops Directors, Dealer Principals fighting aftermarket bleed. Listen now to protect your service lane!

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Episode 9 - The Pre-Paid Problem

0:00 26:40

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Daily Ops Boost Joshua Johnston Daily Ops Boost is your ultimate resource for mastering the inner workings of running a successful agency. This podcast is designed to redefine the way you perceive 'Operations,' going beyond systems and processes, and highlighting its pervasive role in every aspect of your agency - from lead generation, sales, and fulfillment, to HR and finance. Each week, we'll delve deep into strategic planning, client service, quality control, technology management, risk mitigation, and even cultural development to ensure your agency runs efficiently and effectively.

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How long is this episode of Fixed Ops Focus?

This episode is 26 minutes long.

When was this Fixed Ops Focus episode published?

This episode was published on January 21, 2026.

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