Episode #93 Rejection Lessons

Rejection stings.  But it doesn't have to.  As a business owner or employee you can use customer No's as a wonderful learning opportunity. Each interaction with a potential customer is an experiment.  You will always learn something:  A pattern, a skill, a new way of communicating. Using the 5 phase Customer Journey framework and an assessment of Ready, Willing & Able helps you pinpoint the exact steps to take to get a Yes. Step away from shaming yourself and step into objectivity to know what is right for your customer and build trust.