Episode 98. How Bad Is Your Customer Service

Most clinic owners are mistakenly of the opinion that when patients think of good customer service they are thinking of how good their clinical skills are, how much qualifications they have and the old favourite how much more they care than the other clinical . The truth is when patients reflect on. customer service they place other factors well above. In episode 98 of The More Practice Profits Podcast Lorcan explains what it is you as a clinic owner need to focus on when you want to deliver great customer service and what why it is crucial to getting patients to stay, return and refer.