Episode 99: Digital Experience + Your FI

Let's talk digital experience. Specifically—why is it so essential for the success of your financial institution? We've all got a general idea on how to answer that, but perhaps the details are a tiny bit fuzzy. That's where Jeff Keltner comes in. As Senior VP of Business Development at Upstart, he offers a lot of fantastic insight into the how/what/why behind the right kind of digital transformation for your FI. And he shares top tips—this week on CRMNEXT's Banking on Experience podcast.  Topics we covered include: Defining "digitizing legacy processes" Top 2 digitization challenges FIs should tackle first  Integrating different channels across the digital journey  CX + EX: how your data strategy affects both  The convenience factor Digital Experience & growth (hand-in-hand) How Jeff would change the world if he could And more  Stay in touch with Banking on Experience by listening on Apple Podcasts, Spotify, or our website. Listening on a desktop & can't see the links? Just search for Banking on Experience in your favorite podcast player.